Global Security Operations Center Specialist

The role

The GSOC Specialist monitors operational incidents and performs initial risk assessments. This person will collaborate with the Korea GSOC team in English to escalate major incidents and maintain event records.

What you will do

• Monitor incoming incidents and assess severity and operational risk.
• Escalate major cases within defined time limits.
• Execute incident reporting and escalation procedures according to SOP.
• Collaborate with the Korea GSOC team in English to confirm incident details.
• Create and maintain accurate incident logs, reports, timelines, and shift handover documents.
• Review incident or site reports for omissions, contradictions, or inconsistencies.
• Participate in SOP, BCM, drill reviews, and GSOC operational improvement activities.

Required qualifications

• Ability to monitor incidents and judge severity to execute escalations.
• Ability to read and follow SOP, checklists, work order processes, and escalation matrices.
• Ability to communicate incident information in English with the Korea GSOC team.
• Ability to create structured, accurate, and traceable incident records.
• Ability to review reporting quality for omissions or inconsistencies.
• Ability to analyze operational processes to identify gaps or risk control points.
• Ability to work 24-hour three-shift rotation, 8 hours per shift, with non-fixed two-day weekends.

Nice to have

• Entry-level work experience, or approximately two to three years of verifiable work, internship, project, or operational responsibility experience.
• Experience using SOP, checklists, work order processes, shift logs, audit documents, quality reports, or operational handover documents.
• Experience performing incident classification or escalation in customer service operations, IT service desk, NOC, facility operations, emergency response, or other procedure-regulated environments.
• Experience performing work order handovers, operational updates, or incident information synchronization in multinational, cross-timezone, or cross-functional teams.
• Experience checking the completeness, accuracy, and consistency of customer service cases, work orders, data quality, or operational reports.
• Experience participating in procedure revisions, drill reviews, quality improvement, service improvement, or other continuous improvement activities.
• Ability to quickly understand new SOPs, identify key information, and find quality issues to complete structured tasks within time limits.

About the company

Coupang aims to reimagine the shopping experience from the moment customers open the app until the product is delivered. They provide Rocket Delivery and Rocket Cross-border services in Taiwan.