Sr. Program Management Specialist [L5] (Intake)

The role

The Intake team acts as a control tower that reviews and standardizes business requirements and project requests for catalog operations. This person will manage strategic requirements, perform quantitative capacity planning, and lead cross-functional projects using asynchronous communication tools.

What you will do

• Integrate and manage strategic requirements and build guardrails
• Perform quantitative capacity planning and priority setting using data
• Lead cross-functional and asynchronous projects using Jira, Confluence, and Slack
• Systematize operational processes and reduce defect rates
• Provide leadership and coaching to junior PMs

Required qualifications

• 5+ years of experience in e-commerce catalog, back-office, large-scale operations, Intake, or PMO
• Experience in quantitative capacity planning, FTE modeling, and SLA management
• Ability to use Direct SQL for backend DB queries and data-driven decision making
• Ability to communicate via asynchronous online environments like Jira, Confluence, and Slack
• Proactive leadership with experience coaching junior PMs
• Business English communication skills for collaboration with global developers (English interview required)

Nice to have

• Deep understanding of e-commerce catalog, marketplace, or product data pipelines
• Proven success in improving throughput or reducing defects through automation
• Experience designing and building Intake and SLA management workflows using Jira Automation, Confluence, or Asana
• PMP or SQLD certification
• Global platform PMO experience

Before you apply

• This posting is exclusively for internal employees
• Must complete the attached Internal Transfer Request Form
• Must submit via Coupang email address
• English interview is mandatory

About the company

Coupang exists to realize customer wonder and leads innovation across the e-commerce industry. It is a global large-scale listed company based on startup culture.