Sr. Director, Back-End Engineering

The role

This leader will define and lead company-wide reliability, resilience, scalability, and operational excellence. They will transform reliability into platform mechanisms and advance incident response toward an AI-assisted, autonomous operating model.

What you will do

• Set a multi-year vision for company-wide reliability, resilience, and autonomous operations.
• Define and own the SRE strategy, operating model, engineering standards, and reliability governance.
• Build platform mechanisms for services to inherit reliability requirements.
• Lead initiatives to improve availability, resilience, scalability, performance, and operational readiness.
• Partner with engineering, product, infrastructure, security, finance, and business leaders.
• Own executive reliability metrics including availability, detection, recovery, and capacity readiness.
• Build and scale a world-class SRE organization.
• Establish service-tier definitions, SLOs, SLAs, error budgets, and reliability scorecards.
• Transform incident management into an increasingly autonomous operating model.
• Own the strategy and execution model for disaster recovery and regional resilience.

Required qualifications

• Leadership experience in a best-in-class SRE, production engineering, infrastructure reliability, or cloud operations organization at hyperscaler, major cloud provider, global marketplace, leading fin
• Experience building an SRE practice comparable in maturity to leading industry organizations.
• Experience with Kubernetes, service mesh, cloud-native platforms, traffic engineering, and large-scale capacity management.
• Experience with chaos engineering, fault injection, regional resilience, and automated disaster recovery.
• Experience building AI-assisted operations, incident intelligence, predictive reliability, or self-healing systems.
• 15+ years of experience in software engineering, infrastructure engineering, distributed systems, or site reliability engineering.
• 8+ years leading large-scale, multi-layer engineering organizations, including senior managers, directors, and senior individual contributors.
• Demonstrated experience personally defining the vision and leading the architecture, build-out, launch, and scaled adoption of a company-wide SRE, reliability, resilience, or autonomous-operations pro
• Prior experience building reliability systems and operating practices for high-scale, high-availability, customer-critical distributed systems.
• Deep expertise in SLOs, error budgets, observability, incident management, disaster recovery, capacity planning, and resilience engineering.
• Proven ability to lead through major incidents while also creating durable mechanisms that prevent recurrence.
• Recognized as a visionary technology and organizational leader who can influence executive stakeholders, align multiple engineering organizations, and attract exceptional talent.

About the company

Coupang operates one of the largest and most complex technology platforms in the world.