Senior Specialist, Trust and Safety Compliance Audit

The role

You will develop and execute audit programs to assess trust and safety compliance. You will conduct on-site and remote audits and collaborate with cross-functional teams to address compliance issues.

What you will do

• Develop and execute comprehensive audit programs to assess trust and safety compliance.
• Conduct on-site and remote compliance audits for trust and safety compliance.
• Review and analyze audit findings, identifying non-compliance issues and opportunities for improvement.
• Stay up to date with relevant policies, procedures and SOPs.
• Work closely with cross-functional teams to address compliance issues and drive corrective actions.
• Communicate audit findings and recommendations to stakeholders.
• Prepare detailed audit reports, including findings, observations, and recommendations.
• Maintain accurate and organized audit records and documentation.
• Drive continuous improvement initiatives to enhance trust and safety compliance processes.
• Monitor the effectiveness of corrective actions and preventive measures.

Required qualifications

• 6 years of experience in trust and safety compliance auditing.
• Strong knowledge of relevant industry regulations and standards.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to lead and motivate a team, fostering a collaborative and results-oriented work environment.
• Attention to detail and a commitment to delivering high-quality audit outcomes.

Nice to have

• Bachelor's degree in relevant field
• advanced degree or relevant certifications

Before you apply

• Complete the attached Internal Transfer Request Form and submit.
• Apply with your Coupang e-mail address.
• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information.

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer. Their services in Taiwan include Rocket Delivery and Rocket Oversea.