Senior Manager, Trust and Safety Compliance Audit

The role

You will lead a team of auditors to ensure products meet trust and safety compliance standards. You will develop audit programs and collaborate with cross-functional teams to drive continuous improvement.

What you will do

• Develop and execute comprehensive audit programs to assess trust and safety compliance.
• Conduct on-site and remote compliance audits for trust and safety compliance.
• Review and analyze audit findings to identify non-compliance issues and opportunities for improvement.
• Stay up to date with relevant policies, procedures and SOPs.
• Lead and mentor a team of trust and safety compliance auditors.
• Provide guidance, training, and support to audit team members.
• Work with fraud operation, product, quality assurance, supply chain and legal teams to address compliance issues.
• Communicate audit findings and recommendations to stakeholders.
• Prepare detailed audit reports including findings, observations, and recommendations.
• Maintain accurate and organized audit records and documentation.

Required qualifications

• 10 years of experience in trust and safety compliance auditing.
• 5 years in a leadership or managerial role.
• Strong knowledge of relevant industry regulations and standards.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to lead and motivate a team.
• Attention to detail and a commitment to delivering high-quality audit outcomes.

Nice to have

• Bachelor's degree in relevant field
• Advanced degree
• Relevant certifications

Before you apply

• Complete the attached Internal Transfer Request Form and submit.
• Apply with your Coupang e-mail address.
• Recruitment process includes Application Review, Phone Interview, and Onsite or Virtual Onsite Interview.
• Coupang may rescind an offer if a candidate is found to have submitted false information.

About the company

Coupang is reimagining the shopping experience to wow customers. Its services in Taiwan include Rocket Delivery and Rocket Oversea.