Principal, Trust and Safety Compliance

The role

The Trust and Safety team develops policies and implements controls to mitigate risks and curb fraud and abuse. This role involves developing strategy, establishing policies, and collaborating with product and engineering teams to integrate safety measures.

What you will do

• Develop and execute the overall Trust and Safety strategy.
• Establish and update policies, guidelines, and standards.
• Implement systems and protocols to detect and prevent fraudulent activities.
• Collaborate with product, engineering, legal, and customer support teams.
• Oversee the investigation of reported incidents.
• Monitor and report on trust and safety metrics and performance indicators.
• Drive a culture of continuous improvement with a focus on automation and systems development.

Required qualifications

• At least 10 years of experience in Trust and Safety, Risk Management, Fraud Controls or related fields.
• Bachelor's degree in a relevant field.
• Proven track record of successfully managing trust and safety operations in a high-volume eCommerce environment.
• Strong knowledge of industry best practices, compliance requirements, and global regulations related to user safety, privacy, and fraud prevention.
• Excellent leadership and team management skills.
• Data-driven decision-making skills and the ability to analyze complex data sets to identify patterns and trends.
• Exceptional communication and interpersonal skills.
• Demonstrated experience in crisis management and incident response.
• Proactive and adaptable, with a strong ability to thrive in a fast-paced and rapidly changing eCommerce environment.

Nice to have

• Advanced degree preferred.

Before you apply

• Complete the attached Internal Transfer Request Form and submit.
• Apply with your Coupang e-mail address.
• Recruitment process includes Application Review, Job Fit Interview, and Focus (or Virtual Onsite) Interview.
• Coupang may rescind an offer if a candidate is found to have submitted false information.

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer. Their services in Taiwan include Rocket Delivery and Rocket Oversea.