[CLS] Process Innovation Specialist [L3] (Logistics Capacity)

The role

This person will predict Rocket Delivery volumes and establish delivery plans. They will analyze data to improve last-mile processes and manage delivery capacity risks.

What you will do

• Predict Rocket Delivery volumes and provide data to related departments
• Improve Rocket Delivery volume prediction accuracy
• Respond to last-mile delivery issues to manage customer experience and capacity risks
• Improve and optimize last-mile operation processes based on data analysis
• Build analysis models to support business decision making
• Collect, structure, and manage last-mile system data integrity
• Share data-driven insights and support execution through collaboration with operation organizations

Required qualifications

• 2 or more years of relevant experience
• Excellent spreadsheet skills
• Experience using Excel and SQL
• Experience creating and managing key indicator dashboards in a fast-changing business environment
• Proactive problem-solving skills
• Smooth collaboration and communication skills with related departments
• Completed military service or exempt from military service
• No disqualification for overseas travel

Nice to have

• 2 or more years of active SQL use with Query and Python
• High understanding of e-Commerce or B2C services
• Experience working overseas or business English communication skills
• No resistance to fast changes and new businesses
• Experience solving complex problems with stakeholders

Before you apply

• This posting is exclusively for internal employees
• Must complete the attached Internal Transfer Request Form
• Must submit via Coupang email address
• Hiring process includes a health check

About the company

CLS (Coupang Logistics Services) is Coupang's logistics specialist subsidiary providing comprehensive logistics services including parcel delivery, freight transport, and warehousing.