Logistics Training Specialist (CLS) / 物流營運訓練專員

The role

This person will design and deliver training programs for Linehaul, Driver, and Sortation workstreams. They will work on the warehouse floor and in the yard to provide real-time coaching and resolve operational performance gaps.

What you will do

• Build, update, and maintain modular training content for Linehaul, Driver, and Sortation.
• Develop blended learning formats including job aids, video modules, checklists, and ILT decks.
• Ensure driver and linehaul training materials align with current standards.
• Conduct onboarding and skill-building workshops for associates, dispatchers, and drivers.
• Observe workflows and deliver on-the-spot coaching on the warehouse floor and in the yard.
• Facilitate train-the-trainer programs for peer leads or floor champions.
• Partner with supervisors and managers to pinpoint operational friction.
• Iterate training materials or deploy micro-learning to address performance gaps.

Required qualifications

• 2–5 years of experience in instructional design, technical training, or operational training.
• Experience must be within transportation, warehousing, or logistics.
• Understanding of sortation processes (scanning, cross-docking, conveyor systems).
• Understanding of commercial driver compliance and linehaul yard ops.
• Proficiency with instructional design tools.
• Proficiency with standard LMS administration.
• Ability to build credibility with front-line workers, truck drivers, and site leadership.

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Their services in Taiwan include Rocket Delivery and Rocket Overseas.