Sr. Catalog Operation management Specialist (Selection Quality Audit)

The role

This person will manage indicators and performance analysis for retail business programs and projects. They will design new operating processes, establish operational standards, and lead projects to improve operational efficiency using AI and data.

What you will do

• Manage indicators and performance analysis for retail business programs and projects
• Design new operating processes and improve existing ones
• Establish and optimize operational standards such as SOP and SLA
• Plan and execute process innovation projects using AI and data-based efficiency tasks
• Build and advance the operating system for the Product Quality Audit area
• Conduct root cause analysis for operational issues and derive improvement plans
• Identify new operational indicators
• Define business requirements and lead projects through collaboration with related departments
• Improve business performance by defining problems from a customer perspective and deriving data-based insights

Required qualifications

• 10+ years of experience in operational planning, process improvement, project management, or AI management in e-commerce or online/offline retail environments
• Experience defining problems based on data and deriving actionable improvement plans
• Experience in KPI establishment, process standardization, and building operating systems
• Ability to manage multiple projects simultaneously and effectively adjust priorities
• Communication skills to collaborate smoothly with various stakeholders
• Ability to solve problems flexibly and execute in a fast-changing environment

Nice to have

• Experience in business process improvement using AI, generative AI, or automation tools
• Project experience explaining operational innovation or process improvement results quantitatively
• Experience using data analysis tools such as SQL or BI Tool
• Business English communication skills
• Experience in large-scale operation organizations or manpower management

About the company

Coupang exists to realize customer wonder. It is a global large-scale listed company based on startup culture, leading innovation in the e-commerce industry.