Senior Program Management Specialist, Cross-Border Business

The role

You will implement cross-border business strategies to expand the company's presence in the Taiwan market. You will collaborate with internal teams to ensure the execution of cross-border initiatives and analyze sales performance to identify new opportunities.

What you will do

• Implement comprehensive cross-border business strategies to expand the company's presence in Taiwan market.
• Collaborate with internal teams including marketing, overseas vendors, product, and operations.
• Support cross-functional projects to improve operational efficiency and enhance customer experience.
• Analyze sales performance, market trends, and customer feedback.

Required qualifications

• 6+ years of experience in program management or business operations
• Ability to deep dive into complex issues and solve customer service issues efficiently
• Proven track record of designing and implementing performance metrics and driving business outcomes
• Strong analytical skills and strong capability in Excel
• Exceptional communication skills to influence and collaborate across departments and cultures
• Demonstrated project management experience
• Proficiency in written and spoken Mandarin and English

Nice to have

• Experience in the e-commerce or retail industry
• Prior experience using SQL

Before you apply

• Recruitment process includes Application Review, Job Fit Interview, Focus Interview, and Offer.
• Job posting may be closed prior to the stated end date if all openings are filled.
• Coupang may rescind an offer if a candidate is found to have submitted false information.

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer. Their services in Taiwan include Rocket Delivery and Rocket Overseas.