Senior Program management Specialist [L5] (Retail Operations)

The role

This Program Manager will manage Rocket Delivery (1P) catalog quality projects. You will identify operational inefficiencies, improve systems, and use AI to automate tasks and enhance productivity.

What you will do

• Identify operational inefficiencies and system improvement opportunities to plan improvement tasks
• Collaborate with Product and Engineering teams to implement system improvements based on Business requirements
• Participate in new feature development and platform improvement projects including requirement definition, testing, and performance verification
• Measure system improvement effects based on operational data and drive continuous advancement
• Identify opportunities to improve efficiency and productivity using generative AI and latest technologies
• Plan and operate AI-based tasks for repetitive work automation and operational quality improvement
• Measure the effects of AI-based process improvement projects and establish expansion plans

Required qualifications

• Bachelor's degree or higher
• Minimum 6 years of experience in e-commerce, retail Operations, Program Management, or related fields
• Experience performing operational process improvement or system improvement projects
• Experience defining requirements based on data and collaborating with various stakeholders to execute
• High interest in new technologies and AI with experience applying them to work improvement

Nice to have

• Program Management experience
• Experience in operational platform or internal system improvement and construction projects
• Experience using data analysis and automation tools such as SQL, Tableau, Power BI, Python
• Experience in AI-based business innovation or Workflow Automation
• Experience improving operational productivity using generative AI, Machine Learning, or automation tools

Before you apply

• This posting is exclusively for internal employees
• Must complete the attached Internal Transfer Request Form
• Must submit via Coupang email address

About the company

Coupang exists to realize customer amazement. It is a fast-growing e-commerce company and a global large-scale listed company based on startup culture.