Principal I, Catalog Operation management (Retail Onboarding Planning) [L6-I]

The role

This person will manage retail business program indicators and performance analysis. They will design new operational processes, lead AI-based efficiency projects, and establish operational systems for product onboarding and quality audit.

What you will do

• Manage indicators and performance analysis for retail business programs and projects
• Design new operational processes and optimize existing ones including SOP and SLA
• Plan and execute AI and data-based operational efficiency and process innovation projects
• Build and advance operational systems for product Onboarding and Quality Audit
• Perform Root Cause Analysis on operational issues and derive improvement plans
• Define business requirements and lead projects through collaboration with related departments
• Improve business performance by defining problems from a customer perspective and deriving data-based insights

Required qualifications

• 10+ years of experience in operational planning, process improvement, project management, or AI management in e-commerce or online/offline retail environments
• Experience defining problems based on data and deriving actionable improvement plans
• Experience in KPI establishment, process standardization, and operational system construction
• Ability to manage multiple projects simultaneously and effectively adjust priorities
• Communication skills to collaborate smoothly with various stakeholders
• Ability to solve problems flexibly and execute in a fast-changing environment

Nice to have

• Experience in business process improvement using AI, Generative AI, or automation tools
• Project experience explaining operational innovation or process improvement results quantitatively
• Experience using data analysis tools such as SQL or BI Tool
• Business English communication skills
• Experience in large-scale operational organizations or manpower management

Before you apply

• This posting is exclusively for internal employees
• Must complete the attached Internal Transfer Request Form
• Must submit via Coupang email address

About the company

Coupang exists to realize customer wow. It is a fast-growing e-commerce company and a global large-scale listed company based on startup culture.