[CES] Delivery Management Specialist [L4~5] (Frontline Operation Japan)

The role

This person will monitor real-time delivery operations and manage customer experience metrics. They will analyze operational trends and respond to unexpected issues to ensure stable service delivery.

What you will do

• Monitor and manage real-time delivery quality
• Manage delivery metrics such as supply/demand, delivery time, and dispatch delays
• Support delivery partners through promotions and communication
• Respond immediately to unexpected issues like weather or local events
• Identify and resolve real-time worst orders

Required qualifications

• JLPT N1 level Japanese language proficiency
• Real-time monitoring and operation experience
• Ability to work scheduled shifts and weekends

Nice to have

• Data utilization capabilities

About the company

Coupang Eats Services provides differentiated delivery strategies and one-stop services for customers, merchants, and delivery partners. The company aims to lead innovation and paradigm shifts by researching the values desired by its stakeholders.