Senior Manager, Program Management (Business Planning)

The role

This leader will partner with the Business Development team to build programs focused on Buyability and Selection Quality. The role involves working cross-functionally with product, engineering, catalog, and business teams.

What you will do

• Define the vision for category growth through inputs across availability, price sharpness and delivery experience
• Develop detailed plans to scale existing initiatives and create roadmap for new initiatives
• Partner with brand managers, marketing team, and pricing team to align on cross functional goals and processes
• Monitor program performance, resolve issues and collaborate on improvement plans
• Create detailed category scorecard with inputs and defect metrics
• Present reports and detailed documents to stakeholders and leadership

Required qualifications

• Minimum 8 years of experience in management consulting, business operations, program management, or e-commerce
• General problem solver with strong strategic thinking and analytical skills
• Business experience in project/ program management, operations, or customer service within eCommerce
• Ability to adapt to fast-changing environment
• Ability to work independently and within a team

Nice to have

• AI/LLM proficiency

Before you apply

• Application Review - Job Fit Interview - Focus Interview (or Virtual Focus) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances
• This job posting may be closed prior to the stated end date for application if all openings are filled
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer. Their services in Taiwan include Rocket Delivery and Rocket Oversea.