Manager, Catalog Operation Management [L5] (Consumable Onboarding)

The role

This person will manage the retail product onboarding process to ensure rapid and accurate product exposure. They will establish operational standards, improve processes through automation, and manage productivity through data analysis and stakeholder collaboration.

What you will do

• Establish operational standards and quality management for retail product onboarding processes
• Identify automation tasks and improve onboarding processes to reduce lead time
• Analyze operational data to derive quality issues and implement improvement plans
• Build onboarding processes for new products and projects in collaboration with Retail Business Managers
• Manage productivity by monitoring supplier communication and product registration status
• Structure operational strategies and systematically manage guides and manuals

Required qualifications

• Minimum 5 years of experience in onboarding related fields such as product registration, catalog operation, or product management in e-commerce, retail, or platform industries
• Experience in managing product operation processes and performing operation improvement projects
• Experience in data analysis and operational metric management using Microsoft Excel or Google Sheets
• Experience in collaboration and communication with various stakeholders including Business Managers, operation organizations, and suppliers
• Experience in defining problems and deriving improvement tasks based on data and evidence

Nice to have

• Experience working in category operation or product onboarding organizations in the e-commerce industry
• Experience in standardizing work for operation organizations or managing service levels
• Experience using data analysis and visualization tools such as SQL, Tableau, or Power BI
• Experience planning and leading operation efficiency or automation projects
• Experience setting priorities and performing various tasks in a fast-changing environment

Before you apply

• This posting is exclusively for internal employees
• Must complete the attached Internal Transfer Request Form
• Must submit via Coupang email address

About the company

Coupang exists to realize customer wonder. It is a fast-growing e-commerce company and a global large-scale listed company based on startup culture.