Principal Program Manager[L6-2] (S&D - Global Ops)

The role

The Program Manager S&D Global Ops will lead Search Global Operations and support the product organization. You will manage data labeling and operations management for the Search & Discovery organization using AI/ML technologies.

What you will do

• Engage directly with internal users to clarify problems and identify root causes.
• Align vision, strategy and success metrics using human data labeling and operations teams.
• Create program execution plans and track progress.
• Identify and onboard necessary resources into cross-functional teams.
• Lead program metrics implementation to achieve business goals.
• Drive alignment with stakeholders and senior leadership and provide regular updates.

Required qualifications

• Bachelor’s degree in Engineering, or equivalent practical experience.
• 8+ years of experience in Program Management.
• Experience in data-centric operations such as managing data labeling teams building for products leveraging ML/LLMs.
• Experience doing customer research including Usability Testing & Interviews.
• Track record of managing innovative programs for a large technology-first company.
• Track record of using data and quantitative research methodologies for operational excellence.
• Ability to think strategically and stay on top of tactical execution in an agile environment.
• Experience working with multiple teams across different geographies.
• Excellent written and verbal communication skills in Korean and English.

About the company

Coupang exists to wow customers by making shopping, eating, and living easier. It combines a startup culture with the resources of a large global public company.