Catalog Operation L3 (Catalog Product Ops)

The role

This person will manage and improve operational processes for the Manual Merging & Grouping team. They will coach and mentor catalog operators to ensure accurate product catalog quality.

What you will do

• Manage and improve operational processes
• Coach and mentor operators through performance tracking and error analysis
• Advance training systems and materials
• Identify causes of errors and collaborate with related departments to solve problems

Required qualifications

• Bachelor's degree or higher
• Experience in people management including coaching and mentoring
• Experience in operational processes and project management
• Cross-functional collaboration and stakeholder communication skills
• Performance data analysis and problem-solving skills

Nice to have

• Experience managing a small team of around 5 to 10 people or workers
• Experience in product catalog/data inspection and operations in an e-commerce platform
• Understanding of key performance indicators (Throughput, Accuracy, Quality)
• Proficiency in Python, SQL, Google Workspace, Jenkins, and Hive
• Experience in data-driven decision making and data mining
• Business level English

About the company

Coupang exists to realize customer wonder. It is a fast-growing e-commerce company and a global large-scale listed company based on startup culture.