Principal II, Program Management [L6-II] (Marketplace Customer Experience Audit)

The role

This role defines and expands ways to measure, manage, and improve Coupang product catalog quality. The person will work across policy, program management, and data analysis to build measurement systems and drive systemic improvements through collaboration with product, engineering, and data science teams.

What you will do

• Define and evolve catalog quality policies, guidelines, and decision-making frameworks
• Identify policy gaps and risks to propose data-driven standards
• Establish KPIs and measurement methodologies to evaluate catalog quality
• Analyze root causes of recurring defects and propose improvement projects
• Coordinate opinions among stakeholders including legal, product, data science, tech, and business channels
• Communicate complex policy and analysis insights to executives in both Korean and English

Required qualifications

• Bachelor's degree in Business Administration, Economics, Statistics, Computer Science, Information Systems, Engineering, or a related field
• 8+ years of experience in program management, business analysis, policy, product operations, or strategy within e-commerce, marketplace, tech companies, or large digital platforms
• Experience leading complex cross-functional programs from problem definition to execution and measurement
• Strong analytical skills to handle large datasets, identify patterns, and translate results into business decisions
• Proficiency in SQL and advanced spreadsheet/data analysis tools
• Experience defining KPIs, measurement methodologies, or quality frameworks
• Excellent written and verbal communication skills to deliver proposals to key stakeholders
• Business level English proficiency
• English resume submission is mandatory

Nice to have

• Experience developing policy, standards, governance frameworks, or quality programs in e-commerce marketplaces or large tech platforms
• Experience working in catalog, product information, marketplace Integrity, Trust & Safety, or content quality
• Experience designing audit methodologies, sampling frameworks, defect measurement, or QA programs
• Experience using automation, machine learning, or AI-assisted systems to scale quality measurement, detection, or operations
• Ability to move freely between strategic problem definition and practical data analysis

Before you apply

• This posting is exclusively for internal employees
• Must complete the attached Internal Transfer Request Form and submit via Coupang email address

About the company

Coupang exists to realize customer wow. It is a fast-growing retail company and a global large-scale listed company based on startup culture.