Director, Process Innovation [L7-I] (LSCI)

The role

This person will lead core decisions for inventory placement, transfer strategies, and end-to-end supply chain management. They will set the strategic direction for the Logistics Supply Chain Innovation organization and execute the logistics innovation roadmap through cross-functional collaboration.

What you will do

• Establish and execute inventory storage optimization strategies for small and medium logistics centers and replenishment centers
• Manage network inventory volume, turnover, and Days of Coverage (DOC) targets
• Design transfer strategies between centers and oversee inventory health programs
• Plan capacity and resolve bottlenecks for IB and Transfer areas
• Lead Peak Season response plan establishment and execution
• Minimize out-of-stock items and optimize inventory flow from a supply chain perspective
• Improve quality and reduce inventory defects through root cause analysis (DMAIC)
• Supervise preventive management using inventory counting techniques like SBC and CC
• Establish and supervise SOPs
• Build collaboration systems with FC Ops, Retail, Tech, and Finance

Required qualifications

• Bachelor's degree or higher
• 15+ years of experience in SCM/Operations within logistics, e-commerce, or manufacturing
• Experience in organizational management
• Deep understanding of the entire E2E Supply Chain Management (Vendor - FC - Last-mile)
• Experience in process improvement and leading using Lean or Six Sigma (DMAIC) methodologies in an Agile operating environment

Nice to have

• Understanding of data-driven decision making and SQL/BI Tool usage
• Bachelor's degree in Industrial Engineering, Business, or related logistics majors
• Master's or PhD in IE (SCM, Operations Research, Quality) or Business
• English business proficiency

Before you apply

• This posting is exclusively for internal employees
• Must complete the attached Internal Transfer Request Form
• Must submit via Coupang email address

About the company

CLS is a logistics service company designated by the Ministry of Land, Infrastructure and Transport that completes Coupang's Rocket Delivery through specialized sorting personnel, direct delivery Coupang Friends, and nationwide delivery agencies.