Associate III, Catalog Operation [L3] (Commercial Integrity)

The role

The Commercial Integrity team ensures the accuracy and reliability of the product catalog. This person will analyze catalog quality issues using data, lead QA/Audit processes, and improve systems and policies.

What you will do

• Lead catalog QA and Audit
• Identify and resolve catalog errors and policy violations
• Monitor auditor accuracy and provide guidelines
• Perform data validation on inspection results
• Quantify issues and manage priorities based on business impact
• Conduct root cause analysis for recurring catalog errors
• Establish and execute system and operational policy improvements
• Plan ways to automate inspection or use AI tools to increase efficiency

Required qualifications

• 2 or more years of relevant experience in catalog management, e-commerce QA/QC, data analysis, or product quality/compliance management
• Advanced MS Office skills (Excel and Google Sheets) and data validation capabilities
• Ability to use pivot tables and key formulas to verify large datasets
• Experience using data analysis tools such as SQL
• Logical problem-solving skills
• Smooth communication skills

Nice to have

• Experience in product quality management (QA), catalog operation, or Trust & Safety in e-commerce or IT industries
• Experience establishing inspection guidelines, leading field auditors, or building QA processes
• Experience applying AI tools (ChatGPT, Prompting, etc.) or Python to data analysis or task improvement
• Experience suggesting improvement directions based on data-driven risk assessment
• High understanding of Coupang, the e-commerce ecosystem, and various product category characteristics

About the company

Coupang exists to realize customer wow. It is a fast-growing e-commerce company and a global large-scale listed company based on startup culture.