Staff Data Analyst

The role

You will provide reports and insights to aid management in ensuring customer experience. You will create customer experience metrics and collaborate with stakeholders to make data-driven decisions.

What you will do

• Create and provide new customer experience metrics and insights.
• Collaborate with product managers, designers, program managers, engineers, and other stakeholders.
• Create and manage weekly, monthly, and quarterly business reports.
• Work with other teams to capture quality insights and present them to stakeholders and leadership.
• Provide expert thought leadership as an ecommerce and fulfillment service analyst.

Required qualifications

• Expert SQL knowledge, with 7+ years' work experience in data analytics
• Experience in providing clear and actionable plans by analyzing data and insights
• Ability to take work into your own hands with a sense of responsibility and exercise judgment to act in fast-paced and dynamic environment
• Great ability to think critically and solve nonstructural problems
• Strong communication skills to share analysis results clearly and concisely
• Experience with big data tools like Hadoop, Spark, and Presto
• Experience with BI tools like Power BI or Tableau
• Bachelor's degree in statistics or computer engineering or equivalent experience

Nice to have

• Experiencing working in Fraud domain
• Experience with Python and R/SAS, or other statistical packages
• Experience in working with version control (Git, SVN, etc.)
• Well diverse in or comfortable with learning new modern data tools
• Master's degree in statistics or engineering or equivalent experience
• Experience analyzing e-commerce and customer behavior logs
• Strong English skill (both verbal and written)

Before you apply

• Complete the attached Internal Transfer Request Form and submit.
• Apply with your Coupang e-mail address.
• Application Review - Job Fit Interview - Focus Interview – Offer
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information.

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer. Their services in Taiwan include Rocket Delivery and Rocket Oversea.