[CES] Sr. Manager, Process Innovaton [L6-I] (Instant Commerce Delivery Operations KR)

The role

This person will lead Front Line Operations for Eats Delivery Partners. They will use data-driven decision-making to improve operational efficiency and organizational performance.

What you will do

• Lead and oversee all Front Line Operations related to Eats Delivery Partners
• Diagnose operational issues and derive actionable improvements based on operational indicators and data analysis
• Develop and implement operational policies and processes through data-driven decision-making
• Set mid-to-long-term KPI goals, define priorities, and improve performance indicators for the operations organization
• Coordinate cross-functional communication and collaboration with service planning, product, data, and partner management teams

Required qualifications

• 10 or more years of experience in operations, operations management, or operations planning or equivalent career
• Ability to improve decision-making processes based on data
• Experience performing leadership roles at the organizational or project level
• Familiarity with communication from a problem-solving perspective with various stakeholders

Nice to have

• Experience performing operations or operational improvement projects at a consulting firm
• Work experience in e-commerce, platform, logistics, or delivery industries
• Experience leading operational policy or process improvements based on data
• Experience achieving goals and experiencing business growth while performing business operations in a startup
• Passion for taking on challenges in dynamic and rapidly changing business fields
• Enjoyment in the process of asking why and solving the problems
• Work experience in e-commerce, internet platforms, or FMCG industries

About the company

Coupang Eats Services provides differentiated delivery strategies and a one-stop service for customers, merchants, and delivery partners. The company consists of experts who research values for customers, merchants, and delivery partners to lead new innovations and paradigm changes.