[CES] Director, Program Management (Head of Rider Operation) (L7-I/II)_Internal

The role

The Director II, Program Management will lead the Operational Excellence team and drive end-to-end delivery operations strategy and execution. This role involves optimizing operations, managing supply chain performance, and leading key operational processes.

What you will do

• Lead operational innovation across Coupang Eats Delivery and establish standardized operating processes.
• Develop and execute rider pool management strategies based on a crowdsourced supply model.
• Drive process improvements, automation, and digital transformation initiatives.
• Analyze KPI performance and generate data-driven insights.
• Lead Delivery Operations and Planning organizations including talent acquisition, development, and performance management.

Required qualifications

• 15+ years of experience in Delivery Operations, Strategy, Business Analysis, or related functions.
• Proven track record of leading large-scale operations teams and enterprise-level projects.
• Strong problem-solving skills to resolve complex business and operational challenges.
• Experience developing and executing initiatives that drive measurable operational improvements and business outcomes.
• Demonstrated leadership in fast-paced, agile environments with a strong bias for action and execution.
• Proven ability to influence and collaborate with Product, Technology, Business teams, and external partners

Nice to have

• Experience in operations within food delivery, ride-hailing, e-commerce supply chain management, or last-mile logistics industries.
• Experience leading agile, metrics-driven organizations in high-growth companies, including startups.

Before you apply

• This posting is exclusively for internal employees.
• Complete the attached Internal Transfer Request Form.
• Submit via your Coupang email address.

About the company

Coupang exists to wow customers by disrupting the commerce industry. CES (Coupang Eats Services) manages delivery partner operations and service teams that support customers, store owners, and delivery partners.