Sr. Staff, Technical Program Management [L7-1] (Coupang Intelligent Cloud)

The role

You will lead large-scale, cross-functional programs across cloud infrastructure, platform services, AI infrastructure, and operational excellence. You will partner with engineering, product, and finance leaders to define strategy and deliver business-critical outcomes for the Coupang Intelligent Cloud organization.

What you will do

• Lead strategic, organization-wide programs across cloud infrastructure, platform services, AI infrastructure, reliability, security, and operational excellence.
• Define program strategies, success metrics, execution frameworks, and operating mechanisms.
• Drive end-to-end program ownership from vision and planning through execution.
• Partner with engineering leaders to prioritize investments and manage dependencies.
• Drive large-scale platform transformations involving architecture modernization and automation.
• Establish governance mechanisms, executive reviews, and risk management processes.
• Identify organizational bottlenecks and implement scalable solutions.
• Lead initiatives involving infrastructure scalability, cloud adoption, and capacity planning.
• Analyze complex technical and business data to drive decision-making.
• Drive executive-level communications and present status to senior leadership.

Required qualifications

• 12+ years of experience leading large-scale technical programs in cloud infrastructure, distributed systems, enterprise platforms, or related technology domains.
• Proven experience driving organization-level initiatives across multiple engineering teams and stakeholders.
• Strong understanding of cloud infrastructure, distributed systems, networking, storage, compute platforms, and modern software development practices.
• Experience managing highly complex cross-functional programs with significant technical and business impact.
• Demonstrated ability to define strategy and translate ambiguous business objectives into executable plans.
• Experience driving programs across the full software development lifecycle.
• Strong analytical skills to leverage metrics and data.
• Experience identifying root causes, managing risks, and solving complex organizational and technical challenges.
• Exceptional communication and executive presentation skills.
• Proven ability to influence senior leaders without direct authority.
• Demonstrated leadership in fast-paced, high-growth environments.
• BA/BS degree in Computer Science, Engineering, Information Systems, or related discipline, or equivalent practical experience.

Nice to have

• Experience working in hyperscale cloud, infrastructure, platform engineering, AI infrastructure, or large-scale distributed systems environments.
• Strong technical understanding of Kubernetes, container orchestration, cloud-native architectures, and infrastructure automation.
• Experience managing cloud infrastructure programs involving compute, networking, storage, observability, security, or AI/ML platforms.
• Experience driving reliability, availability, scalability, and operational excellence initiatives for mission-critical services.
• Familiarity with capacity planning, infrastructure lifecycle management, and cloud business operations.
• Experience partnering with Principal Engineers and senior technical leaders to drive architecture and platform transformation initiatives.
• Experience defining and implementing executive operating mechanisms and organizational governance models.
• MBA or advanced degree in Engineering, Computer Science, or a related field.
• Experience operating within hyper-growth technology organizations.
• Experience building and mentoring high-performing TPM teams.

Before you apply

• This posting is exclusively for internal employees.
• Complete the attached Internal Transfer Request Form.
• Submit via your Coupang email address.

About the company

Coupang aims to wow customers by making shopping, eating, and living easier. The company has a startup culture with the resources of a large global public company.