Account Management Specialist [L4] (Marketplace Seller Management AM)

The role

The Account Management team supports seller growth and contributes to Marketplace business performance. This person will analyze seller business status, identify growth opportunities, and propose strategies to increase revenue.

What you will do

• Manage marketplace seller portfolios and analyze business status to find growth opportunities
• Analyze key performance indicators such as revenue, traffic, and conversion rates
• Establish and execute sales strategies for revenue growth
• Support seller business performance through promotions and product operation improvements
• Identify seller needs and problems to propose data-driven solutions

Required qualifications

• Minimum 1 year of experience in Sales, Account Management, Business Development, or related fields
• Experience managing customer or partner businesses
• Experience analyzing and solving problems based on data and metrics
• Excellent communication and relationship building skills
• Strong execution and ownership to achieve goals
• Ability to set priorities and manage various tasks in a fast-changing environment
• Experience improving business performance through data-driven solutions based on seller needs

Nice to have

• Experience in e-commerce or online platforms
• B2B sales or customer management experience
• Seller management or Customer Success experience
• Experience using Excel, SQL, or BI Tools

About the company

Coupang exists to realize customer satisfaction. It is a fast-growing e-commerce company and a global large-scale listed company based on startup culture.