Director, Key Account Management [7-1] (Coupang Eats)

The role

The Director, Key Account Management leads strategic partnerships with major Enterprise F&B brands to drive brand and Coupang Eats growth. This role manages two KAM Units and coaches Team Leads and AMs in account management and consultative selling.

What you will do

• Build strategic partnerships with major domestic Enterprise F&B brands and strengthen relationships with C-level stakeholders.
• Analyze business performance and market environments to identify growth opportunities and strategic initiatives.
• Align long-term business agendas with brands through Account Planning and Joint Business Planning.
• Plan and execute tailored growth solutions using CRM, Promotion, Ads, and New Menu.
• Manage goals and performance for two KAM Units and coach Team Leads and AMs.
• Lead end-to-end execution of growth initiatives by aligning cross-functional teams including Product, Marketing, Ads, Operations, and Data.

Required qualifications

• Bachelor's degree or higher
• 12+ years of experience in Enterprise Sales, Key Account Management, Business Development, Strategy, or related fields
• Experience building strategic partnerships and managing long-term business relationships with large B2B/Enterprise customers
• Experience structuring complex business problems and deriving growth opportunities based on data and market information
• Executive communication skills to discuss strategic agendas with C-level/Senior Executives
• Experience leading Sales or Account Management organizations and coaching Managers and Senior AMs
• Experience leading end-to-end execution of complex business initiatives by aligning various stakeholders
• Experience delivering business results in a KPI-based performance-oriented organization

Nice to have

• Strategy Consulting or In-house Strategy experience, or equivalent structured problem solving and consultative selling experience
• Experience in F&B, food service franchise, Consumer Brand, or Retail industries
• Experience in Food Delivery, Marketplace, O2O, or Platform Business
• Experience or network with major domestic food brands and franchise headquarters
• Experience leading Enterprise Sales, Strategic Partnerships, or Key Account Management organizations
• Joint Business Planning (JBP) or Strategic Account Planning experience
• Experience using growth levers like CRM, Promotion, Advertising, and Product Collaboration to drive customer business growth
• Experience in data-driven decision making and business performance improvement

Before you apply

• This posting is exclusively for internal employees
• Must complete the attached Internal Transfer Request Form
• Must submit via Coupang email address

About the company

Coupang Eats expands its service area from food delivery to grocery shopping and shopping to make customers' daily lives more convenient. The company provides larger roles and responsibilities to members who create opportunities and results.