Helper manager[L5]

The role

The Helper manager is responsible for the safe, accurate, and efficient handling of package inbound volume within a Sub-HUB sortation center. This role ensures packages are correctly sorted, staged, and loaded for timely delivery to last-mile delivery stations.

What you will do

• Manage linehaul inbound receiving processes.
• Ensure packages are quickly and accurately sorted to corresponding outbound vehicles.
• Ensure all shipments are correctly sent to designated CAMP delivery stations.
• Develop and execute labor allocation plans based on daily volume needs.
• Manage sorting staff scheduling and shift arrangements.
• Handle leave applications and attendance management.
• Provide performance coaching and team management.
• Maintain a safe working environment in dock and sorting areas.
• Supervise quality inspection processes.
• Ensure outbound vehicles load according to schedule and meet On-Time Departure and Critical Pull Times.

Required qualifications

• 5 years or more of management or supervisory experience in warehouse, logistics hub, or sortation center.
• Experience developing shift plans based on volume demand.
• Experience in employee scheduling management.
• Experience in performance management and personnel coaching.
• Practical experience in inbound receiving, dock operations, package staging, and achieving CPT and on-time departure goals.
• Experience executing and implementing logistics site safety standards.
• Experience in quality management measures to reduce sortation error rates.
• Familiarity with package tracking system operations.
• Experience in internal cargo flow management.
• Ability to handle operational anomalies and troubleshooting.
• High school diploma or equivalent or above.

Nice to have

• Bachelor's or Master's degree in supply chain management, logistics management, business administration, or related operational fields.
• Experience in Middle-Mile Sort Center, Hub-and-Spoke logistics network models, or Last-Mile Delivery Station/CAMP.
• Practical experience or certification in Lean, Six Sigma, or Continuous Improvement.
• Familiarity with Warehouse Management Systems (WMS).
• Familiarity with labor planning software.
• Data analysis skills for volume forecasting and operational analysis.

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer. Their services in Taiwan include Rocket Delivery and Rocket Oversea.