Senior Technical Program Manager

The role

You will drive large-scale, cross-functional initiatives across cloud infrastructure, platform services, and AI infrastructure. You will partner with engineering, product, and finance leaders to define strategy and deliver business-critical outcomes for the Coupang Intelligent Cloud organization.

What you will do

• Lead strategic, organization-wide programs across cloud infrastructure, platform services, AI infrastructure, reliability, security, and operational excellence.
• Define program strategies, success metrics, execution frameworks, and operating mechanisms.
• Partner with engineering leaders and principal engineers to prioritize investments and manage dependencies.
• Drive large-scale platform transformations involving architecture modernization and automation.
• Establish governance mechanisms, executive reviews, risk management processes, and business reporting frameworks.
• Identify organizational bottlenecks and implement scalable solutions to improve execution.
• Lead initiatives involving infrastructure scalability, cloud adoption, capacity planning, and service availability.
• Analyze complex technical and business data to drive prioritization and resource allocation.
• Define and track organizational KPIs, operational health metrics, and business outcomes.
• Build partnerships across engineering, product, security, finance, procurement, and business teams.

Required qualifications

• 12+ years of experience leading large-scale technical programs in cloud infrastructure, distributed systems, enterprise platforms, or related technology domains.
• Strong understanding of cloud infrastructure, distributed systems, networking, storage, compute platforms, and modern software development practices.
• Experience driving programs across the full software development lifecycle, from concept through deployment and operational support.
• Strong analytical skills with the ability to leverage metrics and data to influence decisions and measure outcomes.
• Experience identifying root causes, managing risks, and solving complex organizational and technical challenges.

Nice to have

• Experience working in hyperscale cloud, infrastructure, platform engineering, AI infrastructure, or large-scale distributed systems environments.
• Strong technical understanding of Kubernetes, container orchestration, cloud-native architectures, and infrastructure automation.
• Experience managing cloud infrastructure programs involving compute, networking, storage, observability, security, or AI/ML platforms.
• Experience partnering with Principal Engineers and senior technical leaders to drive architecture and platform transformation initiatives.

Before you apply

• Complete the attached Internal Transfer Request Form and submit.
• Apply with your Coupang e-mail address.

About the company

Coupang is a fast-growing e-commerce company and a dominant force in South Korean commerce. It features a startup culture with the resources of a large global public company.