[CFS] Director, Automation Maintenance [L7-I/II]

The role

You will lead the strategy, execution, and continuous enhancement of automation maintenance programs across multiple fulfillment centers. You will partner with various departments to improve equipment reliability and support next-generation automation solutions.

What you will do

• Development of the long-term automation maintenance strategy and technology roadmap for CFS
• Leadership of automation maintenance operations across fulfillment centers
• Ownership of equipment performance, uptime, reliability, safety, and maintenance-related operational KPIs
• Delivery of automation maintenance readiness for new fulfillment center launches and greenfield projects
• Continuous improvement of existing automation systems, equipment performance, and maintenance processes
• Evaluation and selection of automation technologies, material handling equipment, software platforms, and integration partners
• Management of vendor relationships, service providers, and system integration partners
• Identification and execution of reliability, productivity, and cost improvement initiatives
• Oversight of engineering audits, root cause analysis, and corrective action programs
• Leadership, development, and coaching of high-performing automation maintenance teams

Required qualifications

• 15+ years of experience leading automation, maintenance, engineering, or reliability functions within fulfillment, logistics, manufacturing, or highly automated operational environments
• Experience managing large-scale automation systems and material handling equipment in complex operations
• Experience leading automation deployment, facility launch, or greenfield fulfillment center projects
• Proven track record of improving equipment reliability, uptime, productivity, and operational performance
• Strong understanding of automation technologies, system integration, and fulfillment center operations
• Experience working with WMS, WCS, WES, and related warehouse technologies
• Experience driving Operational Excellence, Lean, Continuous Improvement, or Reliability programs
• Ability to lead complex initiatives and drive alignment across multiple stakeholder groups
• Strong analytical and problem-solving capabilities with a data-driven decision-making approach
• Ability to thrive in fast-paced and highly dynamic environments
• Excellent communication, stakeholder management, and organizational leadership skills

Nice to have

• Bachelor's degree or higher in Engineering, Industrial Engineering, Mechanical Engineering, Electrical Engineering, or a related field
• Experience in e-commerce, large-scale fulfillment, logistics, or supply chain operations
• Deep expertise in conveyors, sortation systems, AGVs/AMRs, robotics, and other advanced automation technologies
• Experience leading multi-site maintenance or automation organizations
• Experience managing system integrators and large-scale automation vendors
• Understanding of controls engineering, automation software, and warehouse system integration
• Experience implementing predictive maintenance, reliability-centered maintenance (RCM), or asset management programs
• Experience introducing innovative automation technologies to improve operational performance at scale
• Experience working in a global or multinational operating environment

Before you apply

• This posting is exclusively for internal employees
• Complete the attached Internal Transfer Request Form
• Submit via your Coupang email address

About the company

CFS (Coupang Fulfillment Services) is a subsidiary of Coupang and manages all fulfillment operations for the company. It uses innovative technologies and factory automation systems to improve the order fulfillment process.