Senior Catalog Operation Management Specialist [L5] (Selection Excellence)

The role

The Selection Excellence organization improves retail platform integrity and customer shopping experience by providing accurate product information. This role leads operational programs related to Catalog Quality, analyzes root causes of catalog issues, and establishes sustainable operational systems.

What you will do

• Lead major operational programs and projects related to Catalog Quality and platform integrity and manage performance metrics.
• Analyze and resolve catalog-related issues affecting customer experience and establish prevention measures through root cause analysis.
• Identify inefficiencies in existing operational processes and lead improvement tasks to enhance productivity, quality, and accuracy.
• Define and continuously optimize SOP and SLA.
• Manage multiple projects simultaneously, setting priorities and optimizing resources to achieve organizational goals.

Required qualifications

• 6+ years of experience in e-commerce, platform, retail, or operations.
• Experience defining problems based on data and deriving actionable solutions for complex operational issues.
• Experience in KPI design, operational metric management, and performance improvement projects.
• Experience solving fundamental problems through Root Cause Analysis and driving sustainable improvement tasks.
• Experience leading projects and collaborating smoothly with various stakeholders.
• Ability to set priorities and achieve goals in a fast-changing environment.
• Excellent documentation and communication skills.

Nice to have

• Data analysis skills using SQL and Excel.
• Experience in operational automation, AI utilization, or technology-based process innovation.
• Experience driving operational efficiency based on high curiosity for new technologies and work methods.
• Experience managing an organization or operational personnel of 10 or more people.

Before you apply

• This posting is exclusively for internal employees.
• Must complete the attached Internal Transfer Request Form.
• Must submit via Coupang email address.

About the company

Coupang exists to realize customer wonder. It is a fast-growing e-commerce company and a global large-scale listed company based on startup culture.