Assistant Manager, Sortation Management

The role

The Assistant Manager, Sortation Management is responsible for the safe, accurate, and efficient processing of inbound volume at the Sub-HUB sort center. This role focuses on preparing and loading volume for timely dispatch to last mile delivery stations.

What you will do

• Assists in managing the inbound linehaul receiving process.
• Ensures rapid, accurate sorting onto outbound vehicles destined for specific CAMPs.
• Develops and executes the daily, volume-dependent labor plan for sort associates.
• Manages shift schedules, time-off requests, and performance coaching.
• Maintains a safe working environment on the dock and sort floor.
• Oversees quality checks to minimize sortation errors.
• Ensures all outbound vehicles are correctly loaded and dispatched according to the On-Time Departure schedule.
• Manages and tracks internal package movement and exceptions within the Sub-HUB.

Required qualifications

• 5+ years of leadership or supervisory experience in warehouse, hub, or sortation center logistics.
• Direct experience creating volume-based shift plans, managing associate scheduling, and providing performance coaching.
• Hands-on experience with inbound receiving, dock operations, package staging, and meeting strict Critical Pull Times (CPTs) / On-Time Departure schedules.
• Proven track record of enforcing workplace safety protocols on a dock/sort floor and running quality checks to minimize sorting errors.
• Proficiency in using package tracking systems, managing internal inventory flow, and resolving operational exceptions.
• High School Diploma or equivalent.

Nice to have

• Bachelor’s or Master's degree in Supply Chain Management, Logistics, Business Administration, or an operations-related field.
• Direct background in middle-mile sort centers, hub-and-spoke models, or last-mile delivery station (CAMP) operations.
• Hands-on experience or certifications in Lean, Six Sigma, or continuous process improvement methodologies.
• Strong proficiency with Warehouse Management Systems (WMS), labor planning software, and data analytics tools for volume forecasting.

Before you apply

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Their services in Taiwan include Rocket Delivery and Rocket Oversea.