[CES] Senior Manager I, Program Management [L6-I] (Operation Strategy)

The role

The Operations Strategy team designs growth structures and advances the delivery vendor ecosystem. This role involves designing contract models, managing business feasibility, and leading end-to-end lifecycles for data solution products.

What you will do

• Design contract models, review business feasibility, and establish targeting strategies for the global food delivery 3PL ecosystem
• Build governance and commercial frameworks considering partnership risk and profitability
• Manage the end-to-end lifecycle of data solutions from idea derivation to commercialization
• Lead the implementation of strategic requirements into system logic and new functions through collaboration
• Establish optimal order volumes and operation governance reflecting regional demand and CX forecasts
• Build data-based research and analysis systems for macroeconomics, industry trends, regulations, and competition
• Define key performance indicators (KPI) and build dashboard tracking systems
• Drive continuous business and CX improvements through root cause analysis

Required qualifications

• 10+ years of relevant job experience
• Experience converting complex raw data into actionable business strategies and functions
• Data-based problem-solving skills
• Experience defining new initiatives and completing projects end-to-end in undefined environments
• Ability to align priorities among various stakeholders and drive decision-making
• Business level proficiency in English or Japanese

Nice to have

• Experience in e-commerce, quick commerce/instant commerce, last mile, 3PL logistics, or global platforms
• Experience in Korea-Japan cross-border projects or leading global business scale-up/roll-out
• Proficiency in data analysis tools such as SQL, Superset, or Power BI
• High understanding of data modeling

About the company

Coupang Eats Services provides differentiated delivery strategies and a one-stop service for customers, merchants, and delivery partners.