Process Innovation Specialist

The role

This person will improve internal and external processes for Rocket Now merchant onboarding and daily operations. They will analyze workflows, design automated communication tools, and conduct onsite diagnostics to identify bottlenecks.

What you will do

• Analyze, redesign, standardize, and scale workflows across the merchant lifecycle
• Design and implement automated communication and business workflows using Slack Workflows, Google Sheets, Salesforce, and Webhook
• Conduct onsite diagnostics and field immersion to identify operational bottlenecks
• Translate field issues into scalable operational solutions
• Act as a bridge between process owners and technical departments to facilitate handovers
• Build automated data pipelines and dashboards to track performance metrics
• Develop and operate Standard Operating Procedures (SOPs) and change management guidelines

Required qualifications

• 5+ years of experience in Process Design, Operations Excellence, Business Operations, or Management Consulting in EC, delivery platform, retail, or O2O industries
• Advanced data processing and modeling skills using SQL, Excel (advanced functions, pivot tables, VBA/macros), and Google Sheets (Google Apps Script)
• Practical experience in business process management and data tracking using Slack (Slack Workflows, integrations) and Salesforce
• Experience building no-code/low-code business automation or notification flows linking Slack Workflows with Google Sheets or Salesforce
• Track record of driving cross-functional business improvement projects using data to identify bottlenecks with clear KPIs
• Practical mindset to conduct field visits, workflow visualization, and interviews with frontline staff
• Business level English proficiency

Nice to have

• Practical experience in advanced data analysis or business automation script development using Python or R
• Experience building and operating RPA or low-code integration platforms
• Advanced Salesforce administration and customization experience (Flow Builder, custom objects, integration triggers)
• Experience building operational metric dashboards using BI tools
• Deep understanding of operations in EC/delivery platform industries, specifically merchant onboarding, catalog management, or settlement processes
• Qualifications or practical experience in Lean, Six Sigma, or Agile project management methodologies
• Fluency in Japanese

Before you apply

• The recruitment process may change depending on the job type or situation
• Coupang reserves the right to rescind a job offer if false information is submitted during the application process

About the company

CP One Japan LLC is the Japanese subsidiary of Coupang, Inc., a Fortune 150 technology company. It operates the Rocket Now food delivery service in Japan.