Sr. Manager, Supply Chain Management [L6-I] (RSA SCM)

The role

The SCM Manager will oversee end-to-end order fulfillment from customs clearance to FC inbound scheduling. This role manages international transportation, customs, bonded warehouses, and logistics partners to improve supply chain efficiency.

What you will do

• Oversee end-to-end order fulfillment from PO customs clearance to FC inbound completion
• Manage and improve fulfillment accuracy, lead time, and inbound performance
• Manage international transportation, customs, bonded warehouses, inland transportation, and 3PL operations
• Optimize logistics costs, lead times, and delivery compliance while managing logistics partners
• Lead core SCM KPI analysis and operational efficiency improvement tasks
• Execute process standardization, system improvement projects, and productivity enhancement through automation
• Manage, coach, and develop team members' performance and capabilities
• Collaborate with BM, Instock, S&OP, and FC departments to solve supply chain issues

Required qualifications

• 10+ years of experience in Supply Chain Management, Logistics, or Order Fulfillment
• Professional knowledge and practical experience in international transportation, import/export customs, bonded warehouses, and logistics operations
• Experience in team leading and personnel management, including performance management and competency development
• Experience in KPI-based operational performance management and improving costs, lead time, and productivity
• Experience in performing process standardization, system improvement, and work automation projects
• Ability to collaborate, negotiate, and solve problems with related departments and external logistics partners
• Business communication skills in Korean and English

Nice to have

• Experience in SCM operations and management within E-Commerce, Retail, or Global Sourcing environments
• Experience leading SCM process innovation and Digital Transformation projects
• Bachelor's degree in Business, Trade, or SCM

About the company

Coupang exists to realize customer wonder. It is a fast-growing e-commerce company and a global large-scale listed company based on startup culture.