Seller Service Specialist [L4] (Agent Performance Management)

The role

This person will provide performance data for agent management and seller center operations. They will also create dashboards, perform data visualization, and support data needs for team projects.

What you will do

• Provide agent performance data for efficient Seller Center operations
• Provide inquiry trend and status indicator data to improve seller experience
• Configure real-time data dashboards, data visualization, and automation tasks
• Provide data support for important team projects related to sellers and customers

Required qualifications

• Bachelor's degree or higher
• Minimum 3 years of data analysis experience
• Proficiency in Data Tools such as Python and SQL
• Experience in business intelligence reporting and dashboarding using Power BI
• Ability to multitask with judgment on work priorities in a fast-changing business environment

Nice to have

• Experience in E-commerce platform or customer center related work
• Experience using other programming languages such as Airflow

About the company

Coupang exists to realize customer amazement. It is a fast-growing e-commerce company and a global large-scale listed company based on startup culture.