Principal, Business Analysis (Logistics Operation Center)

The role

You will use data to improve operational visibility and support decision-making for the Logistics Operation Center. You will develop metrics, build dashboards, and translate complex data into actionable recommendations for stakeholders.

What you will do

• Develop and manage key business and operational metrics.
• Analyze operational data to identify trends, performance gaps, and root causes.
• Build and maintain dashboards, reports, and scorecards.
• Partner with operations and cross-functional teams to define analytical priorities.
• Translate complex data into clear insights and actionable recommendations.
• Support operational improvement initiatives by measuring business impact.
• Prepare business reviews and presentations for stakeholders and leadership.
• Manage multiple analytical projects within agreed timelines.

Required qualifications

• Bachelor’s degree or equivalent practical experience.
• 4+ years of experience in business analysis, operations analysis, data analysis, process improvement, or a related field.
• Experience using data to identify business issues, generate insights, and support decision-making.
• Working knowledge of SQL and proficiency in Excel, Google Sheets, or similar analytical tools.
• Experience working with cross-functional teams and managing multiple priorities.
• Strong problem-solving, communication, and stakeholder management skills.
• Business-level English communication skills.

Nice to have

• Experience in logistics, supply chain, fulfillment, e-commerce, retail, or another operations-focused environment.
• Experience developing dashboards, performance metrics, or reporting solutions using Tableau, Power BI, or similar tools.
• Experience working with large or complex datasets and presenting insights to business stakeholders.
• Ability to communicate effectively in Mandarin and English.
• A proactive and collaborative approach with the ability to work effectively in a fast-paced and evolving environment.

Before you apply

• Complete the attached Internal Transfer Request Form and submit.
• Apply with your Coupang e-mail address.
• Resume needs to be submitted by english.
• Recruitment process includes Application Review, Job Fit Interview, Focus Interview, and Offer.

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer. Their services in Taiwan include Rocket Delivery and Rocket Overseas.