Senior, Program Management Specialist(Last Mile & Logistics Operations)[L5]

The role

You will lead strategic cross-functional programs to improve performance, scalability, and reliability of logistics operations in Taiwan. You will translate complex operational challenges into structured execution plans and partner with various teams to drive program execution.

What you will do

• Lead strategic and cross-functional programs to improve logistics operations in Taiwan.
• Define program objectives, priorities, success metrics, and execution plans.
• Translate complex business and operational challenges into structured workstreams.
• Partner with operations, product, technology, finance, and other teams.
• Monitor program performance and identify risks and dependencies.
• Use operational data and business insights to identify improvement opportunities.
• Develop scalable processes and mechanisms to support operational growth.
• Prepare program updates, business reviews, and recommendations for senior leadership.
• Provide guidance and structure across multiple initiatives.

Required qualifications

• Bachelor’s degree
• 5+ years of experience in program management, operational excellence, or strategic initiative execution
• Proven track record of managing complex, cross-functional projects from strategy through execution
• Strong analytical and data-driven problem-solving skills
• Excellent communication and stakeholder management skills
• Ability to bring structure and clarity to complex, highly ambiguous operational challenges
• Native or professional fluency in Traditional Chinese and English

Nice to have

• Experience in customer-facing logistics or last-mile logistics operations
• Deep domain knowledge of e-commerce fulfillment, supply chain management, or distribution networks
• Hands-on experience collaborating with product, tech, and finance teams to scale operational infrastructure
• Proven ability to design scalable operational processes and mechanisms for long-term growth
• General understanding of business operations across key areas such as finance, HR, technology, and e-commerce

Before you apply

• Complete the attached Internal Transfer Request Form and submit.
• Apply with your Coupang e-mail address.
• Application Review, Job Fit Interview, Focus Interview, Offer.

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer. Their services in Taiwan include Rocket Delivery and Rocket Oversea.