Senior Program Management Specialist (TW CS Program Management)

The role

This person will design, establish, and optimize operational processes to enhance efficiency and customer experiences. They will lead process development, oversee analytical models, and manage a portfolio of complex projects.

What you will do

• Lead the vision for process development across the department
• Refine complex workflows and develop scalable frameworks
• Oversee the development of sophisticated analytical models
• Drive continuous improvement using predictive analytics
• Act as a liaison across multiple departments
• Influence senior stakeholders to prioritize process enhancements and automation
• Manage a portfolio of complex, multi-phase projects
• Oversee resource allocation, risk mitigation, and change management plans

Required qualifications

• 8 years working experience
• Proven experience in establishing and optimizing large-scale operational processes
• Strong ability to define and use performance metrics to identify areas for improvement and measure optimization success
• Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities effectively

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer. Services in Taiwan include Rocket Delivery and Rocket Oversea.