Principal Program Management (Customer Reviews)

The role

You will lead the strategy, execution, and scaling of the Customer Reviews ecosystem for Taiwan. This role connects global engineering roadmaps with local market needs to drive engagement and conversion.

What you will do

• Lead the 0-to-1 strategy, execution, and scaling of the Customer Reviews ecosystem for Taiwan
• Partner with KR Product, TW CX, and global Engineering to prioritize features and dictate service roadmaps
• Drive OKR planning across multiple stakeholder teams
• Identify operational bottlenecks, remove blockers, and build solutions
• Streamline internal functions and design E2E SOPs
• Analyze retail, CX, and sales data to identify systematic flaws
• Own end-to-end program schedules and mitigate risks

Required qualifications

• 8+ years of experience in Program Management, Business Operations, or e-commerce within a fast-paced technology company
• Proven 0-to-1 track record of building net-new solutions, managing feature parity rollouts, and scaling programs
• Strong analytical skills to dissect complex business problems and synthesize data
• Ability to push back on stakeholders, operate autonomously, and demand high-quality outcomes
• Experience leading large-scale projects and influencing senior leaders and cross-functional teams across global time zones without direct authority
• Fluent in English (written and verbal)

Nice to have

• Strong understanding of AI and Large Language Models (LLMs)
• Hands-on technical proficiency with data visualization, reporting tools, SQL, and Tableau
• Mandarin or Korean language skills

Before you apply

• Application Review - Job Fit Interview - Focus Interview – Offer
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer. Their services in Taiwan include Rocket Delivery and Rocket Oversea.