Catalog Operation Management Specialist [L4] (Supplier Onboarding Training)

The role

This person will build and manage onboarding and training systems for suppliers to support Rocket Delivery growth. They will use data to define operational problems, improve retail metrics, and automate training processes.

What you will do

• Plan supplier training strategies and onboarding systems
• Design mid-to-long-term training directions based on data
• Establish onboarding operation systems to handle supplier scale
• Plan training and manage people for internal training managers
• Analyze quantitative changes in supplier metrics before and after training
• Establish and monitor KPI for training performance related to retail metrics
• Derive and execute improvement tasks to optimize internal processes
• Diagnose and improve bottlenecks in processes linked to training and onboarding
• Lead automation of training processes using systems
• Establish management standards to maintain onboarding quality and prevent risks

Required qualifications

• 4-7 years of experience planning and operating training and onboarding programs in e-commerce or distribution industries
• Experience diagnosing business problems through quantitative data analysis and deriving operational strategies
• Experience leading Standard Operating Procedure (SOP) and process improvement projects to improve metrics
• Communication skills to interact with various stakeholders
• Logical documentation skills in Excel and PPT

Nice to have

• Ability to resolve ambiguity and set priorities in a fast-changing commerce environment
• Ability to learn unfamiliar or complex businesses quickly and propose specific ideas
• Ability to present constructive opinions based on data and logic and execute decided directions with responsibility

Before you apply

• This posting is exclusively for internal employees
• Must complete the attached Internal Transfer Request Form
• Must submit via Coupang email address

About the company

Coupang exists to realize customer wonder. It is a fast-growing retail company and a global large-scale listed company based on startup culture.