Senior Program Management Specialist [L5] RG Strategic Initiatives

The role

The RG Sales Enablement team supports the Coupang 2P sales team through data-driven activities. This role manages the entire sales funnel using Salesforce, leads Salesforce-related initiatives as an End-to-End PM, and supports sales incentive and enablement programs.

What you will do

• Collect, analyze, and prioritize Salesforce requirements for sales organizations
• Structure business requirements into technical specifications for development teams
• Lead UAT planning, testing, and deployment for new features and processes
• Lead the design and improvement of the Lead to Active funnel management system
• Drive alignment and decision-making among sales leadership, operations, development, and data stakeholders
• Analyze Salesforce data to discover trends and actionable strategies
• Design monitoring systems for AM activity and productivity metrics
• Manage Salesforce data standards for Sales KPI and Incentive measurement
• Support the planning and operation of onboarding and training programs

Required qualifications

• Bachelor's degree or higher
• 2+ years of experience performing Salesforce process improvement or system implementation projects in a PM or leading role
• 6+ years of experience in Sales Ops/RevOps, CRM system planning/construction, or business planning
• Experience translating and driving requirements between sales and development organizations
• Communication and project management skills for multiple stakeholders including schedule, priority, and risk management

Nice to have

• Experience working in fast-paced and high-uncertainty environments
• Experience in BA/PM roles for Salesforce construction or enhancement projects
• SQL-based data extraction and analysis skills
• Business level English communication

About the company

Coupang exists to realize customer wonder. It is a rapidly growing retail company and a global large-scale listed company based on startup culture.