Program Management Specialist [L4] (CXD Program Management)

The role

The Customer eXperience Design PM team manages all projects and programs for the CXD organization. This role involves managing simultaneous tasks, defining project scopes, and collaborating with stakeholders like developers and sales teams to improve processes.

What you will do

• Effectively manage multiple simultaneous tasks and assignments
• Define the entire project scope based on business requirements
• Establish project execution plans and manage progress
• Provide guidance and lead problem-solving for various project risks and issues
• Collaborate with development, product, and sales teams to find interesting features and improve processes

Required qualifications

• 3+ years of PM work experience
• Flexible mindset to respond to frequent changes and rapid business expansion
• Ability to produce results while working with diverse and complex stakeholders
• Ability to design, develop, and manage metrics required to measure business

Nice to have

• Experience identifying problems and finding solutions through data analysis
• PMP or other project management certifications or related training
• Experience with Contact Center systems and understanding of SaaS solutions
• Fluency in Korean and English (writing and speaking)

Before you apply

• This posting is exclusively for internal employees
• Must complete the attached Internal Transfer Request Form
• Must submit via Coupang email address

About the company

Coupang exists to realize customer wonder. It is a fast-growing e-commerce company and a global large-cap listed company based on startup culture.