[CES] Principal II, Program Management [L6-II] (Instant Commerce Business & Operations)

The role

This role leads Operational Excellence initiatives within the Business & Operations organization at Coupang Eats Services. You will optimize operations, manage supply chain performance, and execute operational improvement processes.

What you will do

• Lead operational innovation across Coupang Eats Delivery.
• Establish standardized operating processes and strengthen execution through planning and governance.
• Develop and execute new strategies for improving rider supply and optimizing cost.
• Drive process improvements, automation, and digital transformation initiatives.
• Analyze KPI performance and generate data-driven insights for strategic decision-making.

Required qualifications

• 8+ years of experience in E-commerce, Consulting, Strategy, Business Analysis, or related functions.
• Proven track record of leading enterprise-level projects.
• Strong problem-solving skills to structure and resolve complex business and operational challenges.
• Experience developing and executing initiatives that drive measurable operational improvements and business outcomes.
• Demonstrated leadership in fast-paced, agile environments with a strong bias for action and execution.
• Ability to influence and collaborate effectively with Product, Technology, Business teams, and external partners.

Nice to have

• Experience in operations consulting, food delivery, ride-hailing, e-commerce supply chain management, or last-mile logistics industries.
• Experience leading agile, metrics-driven organizations in high-growth companies, including startups.

Before you apply

• This posting is exclusively for internal employees.
• Complete the attached Internal Transfer Request Form.
• Submit via your Coupang email address.

About the company

CES (Coupang Eats Services) manages dedicated delivery partner operations and service teams that support customers, store owners, and delivery partners.