Director, Client Solutions

The role

You will own a dedicated portfolio of accounts and manage the team built to serve them. You will serve as a senior strategic partner for enterprise accounts and lead a team of Engagement Managers and Client Solution Associates.

What you will do

• Serve as the senior partner for a set of important clients.
• Advise VP and C-suite level stakeholders on Patient Services and Field Access strategy.
• Lead, coach, and grow a team of Engagement Managers and Client Solution Associates.
• Own the long-term health of a book of business.
• Surface expansion cases and partner with the commercial team to pursue them.
• Build and define repeatable frameworks, processes, and best practices.
• Work across internal organizations to ensure client needs are met.
• Act as the voice of the customer to share feedback and advocate for client programs.

Required qualifications

• 10 to 12+ years of experience in SaaS delivery, customer success, account management, or strategic consulting
• Proven track record leading complex, multi-workstream engagements for enterprise clients
• Experience owning portfolio-level outcomes: retention, renewal, and expansion targets across a book of business
• Directly managed and developed client-facing team members
• Strong executive presence
• Comfortable advising and presenting to C-suite leadership
• Comfortable and energized staying hands-on
• Strong analytical judgment and value orientation
• Bias toward action and comfort with ambiguity
• Experience in, or genuine interest in building expertise in, the rare disease and specialty pharma ecosystem, patient journey, and healthcare technology
• Comfortable with client travel, roughly 25% of the time in-person at client locations

Nice to have

• Direct experience in healthcare technology or life sciences services
• Experience building or maturing a client-facing function, including processes, playbooks, and hiring
• Able to hold your own in technical conversations about integrations and data flows

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend

About the company

Courier Health is building the future of patient engagement for life sciences companies. Their software is used by biopharma companies to support patients in their journey from diagnosis to therapy.