Senior Manager, Renewals, Americas

The role

You will lead a team of Renewals professionals to drive high retention rates and recurring revenue growth. You will serve as an operational and people leader working with Sales, Customer Success, Legal, Deal Desk, and Sales Enablement.

What you will do

• Lead, coach, and inspire a high-performing team of Renewals professionals.
• Foster a culture of continuous learning, accountability, and operational excellence.
• Champion change management initiatives and guide the team through evolving business models.
• Own the renewal execution strategy across the assigned region or segment.
• Ensure consistent target attainment and customer retention metrics including GRR and NRR.
• Partner with Field Sales Leadership, Customer Success, and Account Executives.
• Drive forecast accuracy and pipeline visibility for senior leadership reporting.
• Build collaborative relationships across Deal Desk and Legal to streamline contract structures.
• Coordinate with Customer Success and Professional Services to identify churn risk.
• Partner with Sales Enablement and People Partners to drive onboarding and skill development.

Required qualifications

• 3+ years of direct people management in SaaS or B2B software renewals, account management, or inside sales.
• Proven track record of managing and developing high-performing, quota-carrying teams.
• Background in SaaS recurring revenue models, subscription dynamics, and Go-To-Market strategy.
• Demonstrated history of operating effectively in fast-paced, high-growth, or changing organizational environments.
• Demonstrated ability to manage stakeholders and collaborate effectively across Legal, Deal Desk, Customer Success, and executive leadership.
• Experience with high empathy, high accountability leadership and a genuine commitment to people management, coaching, and team enablement.

Benefits

• Equity

About the company

Coursera and Udemy are now one company, bringing together two mission-driven brands to create a platform for turning learning into progress. They help more than 300 million learners and 12,000+ enterprise customers build skills.