Customer Success Specialist (Turkish Speaking) - 11-Month Fixed-Term Contract

The role

You will support Turkish-speaking customers across EMEA through structured engagement sessions and proactive outreach. You will help customers reach learning goals while driving retention, adoption, and expansion.

What you will do

• Lead engagement sessions that connect customer goals to measurable value and improved learning outcomes.
• Use customer insights, analytics, and usage patterns to surface risks, highlight opportunities, and guide next steps.
• Partner with Sales, Renewals, Support, and other teams to resolve issues and support revenue outcomes.
• Manage and prioritize your queue of CTAs, tickets, and assignments.
• Translate customer feedback into insights for Product and internal teams.
• Help refine and expand the pooled model by testing new processes and contributing to scalable playbooks.

Required qualifications

• Full business-level proficiency in Turkish, both written and spoken.
• 1+ years experience in customer success, account management, sales, or another customer-facing role.
• Ability to think critically and solve problems in ambiguous situations.
• Analytical and data-driven mindset with experience using metrics to identify trends, risks, and opportunities.
• Ability to communicate clearly in writing and verbally.
• Organizational habits, attention to detail, and a consistent approach to documentation and data hygiene.
• Track record of meeting or exceeding customer impact metrics.

Nice to have

• Experience ideally in SaaS or tech

About the company

Coursera and Udemy are now one company, bringing together two mission-driven brands to create a platform for turning learning into progress.