Senior Revenue Operations Manager

The role

You will support Coursera's enterprise business across the Americas by partnering with regional sales leaders and the global Revenue Operations team. You will manage forecasting, pipeline management, and performance reporting to provide actionable business insights.

What you will do

• Serve as an operations partner to AMER sales leaders.
• Manage regional forecasting cadence for new business, expansion, and renewals.
• Analyze pipeline coverage, creation, conversion, deal progression, and sales productivity.
• Drive pipeline hygiene and CRM data quality.
• Design, build, and maintain dashboards and reports.
• Prepare analyses and business narratives for monthly and quarterly business reviews.
• Partner with Sales, Marketing, Customer Success, Finance, and global Revenue Operations.
• Support territory and account planning, target setting, and coverage analysis.
• Implement AI-assisted workflows and automation.
• Use tools such as Gong and Claude to surface deal insights.

Required qualifications

• 5+ years of experience in Sales Operations, Revenue Operations, business operations, or a related analytical role.
• Experience supporting B2B sales teams.
• Experience managing sales forecasting, pipeline analysis, and performance reporting in a SaaS or recurring revenue business.
• Strong analytical skills.
• Advanced proficiency in Excel or Google Sheets.
• Proficiency in Salesforce, including opportunity management, data quality, and reporting.
• Experience with annual planning, territory design, sales capacity modeling, and sales compensation.
• Experience partnering with sales leaders and cross-functional stakeholders.
• Strong written and verbal communication skills.
• Ability to manage competing priorities, take ownership of deliverables, and work effectively through ambiguity.

Benefits

• Equity

About the company

Coursera and Udemy are now one company, bringing together two mission-driven brands to create a platform for turning learning into progress. They help more than 300 million learners and 12,000+ enterprise customers build skills.