Onboarding Coach

The role

You will train clients on the system and tailor it to their hospitality business needs. You will facilitate onboarding, provide support via video, phone, and email, and build client relationships to drive product adoption.

What you will do

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of Cloudbeds products and customer needs.
• Contribute to training materials and stay updated on system changes.
• Record activities in Salesforce, gather feedback, and share insights for product improvements.
• Communicate product offerings clearly and synthesize feedback for internal teams.
• Share customer insights and opportunities across departments to drive alignment.
• Manage multiple projects or accounts.

Required qualifications

• Over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
• At least 2 years of relevant industry experience in customer-facing roles.
• Native or Fluent in both English and Spanish.
• Submit CV/RESUME in English.

Nice to have

• Portuguese is a plus

Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling, and knowledge transfer

Before you apply

• Applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship.
• Cloudbeds is unable to provide sponsorship for work visas.

About the company

Cloudbeds is a remote team that builds a platform powering hotels across 150 countries. Since 2012, they have provided a unified platform that integrates with hundreds of partners to transform hospitality operations.