Onboarding Coach

The role

You will train hospitality clients on the Cloudbeds system and tailor the training to their business. You will also resolve customer inquiries and help clients gain confidence in using the system.

What you will do

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of Cloudbeds' products and customer needs.
• Contribute to training materials and stay updated on system changes.
• Record activities in Salesforce, gather feedback, and share insights for product improvements.
• Communicate product offerings clearly and synthesize feedback for internal teams.
• Share customer insights and opportunities across departments to drive alignment.
• Manage multiple projects or accounts with strong organizational and proactive skills.

Required qualifications

• Fluency in English
• Over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or at least 3 years of relevant SaaS industry experience in a customer-facing r
• Ability to empower clients to become self-sufficient during onboarding and beyond
• Ability to deliver exceptional communication with empathy and a customer-focused approach

Nice to have

• Project Management certification

Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling, and knowledge transfer

Before you apply

• Applicants must be currently authorized to work in Indonesia without visa sponsorship; Cloudbeds cannot sponsor work visas.
• Submit your CV/resume in English.

About the company

Cloudbeds builds software that powers hotels across 150 countries, with a team of 650+ members across 40+ countries. The company works fully remote and has won several HotelTechAwards in 2026.