Customer Support & Onboarding Specialist - Accounting

The role

You will guide Latin American hotel clients through accounting onboarding including chart of accounts mapping, tax configuration, and e-invoicing compliance. You will support integrations between Cloudbeds and third-party accounting platforms or ERPs. This is a customer-facing role involving direct engagement with hotel clients and their accounting teams.

What you will do

• Guide Latin American hotel clients through full accounting onboarding
• Translate customer business processes into a configured Cloudbeds environment
• Support integrations between Cloudbeds and third-party accounting platforms and ERPs
• Troubleshoot accounting discrepancies and integration sync issues
• Serve as the internal subject matter expert on Latin American hospitality accounting and fiscal compliance
• Contribute to onboarding documentation and best-practice resources
• Collaborate with Product and Engineering to relay customer feedback

Required qualifications

• 5+ years of hands-on accounting or bookkeeping experience specifically within the hotel or hospitality industry
• Proven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software
• Deep knowledge of at least one Latin American country's fiscal and e-invoicing requirements
• Strong customer-facing communication skills
• Fluent in both Spanish and English
• Comfort navigating SaaS platforms
• Strong analytical mindset

Nice to have

• Portuguese is a strong additional plus
• Prior hands-on experience in hotel operations
• Knowledge of fiscal compliance requirements across multiple Latin American countries beyond your home market
• Active personal use of AI tools or workflow automation

Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling, and knowledge transfer

Before you apply

• Applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship
• Cloudbeds is unable to provide sponsorship for work visas

About the company

Cloudbeds builds a platform that powers hotels across 150 countries. The company operates with a completely remote team.